Refund policy

At Pillow Bay, we want you to feel confident shopping with us. If something isn’t quite right with your order, we’re here to help.

Please review our return and refund policy below.

Returns

We accept returns on eligible items within 14 days of delivery.

To be eligible for a return, your item must:

  • be unused and in its original condition
  • be free from stains, odors, damage, or visible signs of use
  • be returned in its original packaging whenever possible

Items that do not meet these conditions may not be eligible for a refund.

Non-Returnable Items

For hygiene, handling, and product integrity reasons, certain items are not eligible for return.

We do not accept returns for:

  • used or washed items
  • items damaged after delivery
  • clearance or final sale items
  • gift cards (if applicable)
  • custom, personalized, or made-to-order items (if applicable)

If an item is marked as final sale or non-returnable, this will be clearly noted on the product page.

How to Start a Return

To request a return, please contact us at:

Email: info@pillowbay.com

Please include the following in your message:

  • your order number
  • the item(s) you would like to return
  • the reason for the return

If your return is approved, we will provide instructions on how and where to send your item.

Please do not return items without contacting us first, as unauthorized returns may not be accepted.

Return Shipping

Customers are responsible for return shipping costs..

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please email us at info@pillowbay.com