Shipping policy
At Pillow Bay, we’re committed to getting your order to you as smoothly and efficiently as possible.
Please review the shipping information below before placing your order.
Shipping Rates
We currently offer the following shipping options within eligible delivery regions:
- Flat Rate Shipping: $3.99
- Free Shipping: On all orders over $100
Free shipping applies automatically at checkout when your order total meets the qualifying amount.
Order Processing Time
Orders are typically processed within 1–3 business days after your order is placed.
Please note:
- Orders are not processed or shipped on weekends or holidays
- During high-volume periods, processing times may be slightly extended
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information, where available.
Estimated Delivery Time
Estimated delivery times may vary depending on your location and shipping carrier.
Typical delivery time after dispatch is:
- 3–10 business days for standard shipping
Please note that delivery times are estimates only and are not guaranteed.
Delays may occasionally occur due to:
- carrier issues
- weather conditions
- customs processing (if applicable)
- high shipping volume
- incorrect or incomplete address details
Shipping Confirmation & Tracking
Once your order ships, you will receive a confirmation email containing your tracking information, if available.
Please allow up to 48 hours for tracking updates to appear after your order has been dispatched.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping and delivery information at checkout.
Pillow Bay is not responsible for delays, lost packages, or failed deliveries caused by:
- incorrect shipping addresses
- incomplete address details
- refused deliveries
- failure to collect a package when required
If you notice an error in your shipping information, please contact us as soon as possible at:
We cannot guarantee changes once an order has been processed.
Lost, Delayed, or Stolen Packages
Once an order has been shipped, delivery is handled by the shipping carrier.
If your package is delayed, lost, or marked as delivered but not received, we recommend:
- checking the tracking information
- contacting the shipping carrier directly
- checking with neighbors or your local delivery office
If you still need assistance, please contact us at:
We’ll do our best to help, but Pillow Bay is not responsible for shipping delays or lost/stolen packages once the order has been handed over to the carrier.
Damaged Items in Transit
If your order arrives damaged, please contact us within 48 hours of delivery at:
Please include:
- your order number
- a description of the issue
- clear photos of the damaged item and packaging
We’ll review the issue and work to resolve it as quickly as possible.
Order Delays
While we do our best to ensure timely delivery, shipping timelines may occasionally be affected by circumstances outside our control.
This may include:
- courier delays
- weather disruptions
- customs inspections
- peak holiday demand
- supply chain disruptions
We appreciate your patience and understanding in such situations.
Multiple Shipments
In some cases, your order may arrive in separate shipments depending on product availability, packaging, or fulfillment logistics.
If this happens, you may receive separate tracking updates.
Shipping Policy Updates
We reserve the right to update or modify this Shipping Policy at any time without prior notice.
Any changes will be reflected on this page.
Contact Us
If you have any questions about shipping, please contact us:
Pillow Bay
Website: https://pillowbay.com
Email: info@pillowbay.com